Help

How can I contact you?

You can contact us at contact@ubiodiscovery.com

What is the purpose of this kit?

Our SUPERBIOME kit provides you a list of bacteria identified in your stool sample before and after taking probiotics. By maintaining a healthy diet and lifestyle in conjunction with taking probiotics, you can improve your gut health by balancing your microbiome with the right bacteria. Research has shown that improving gut health improves your overall health in many cases. The SUPERBIOME kit is intended for Research Use Only and therefore has not been evaluated by Health Canada. The sequencing and probiotics included in the kit are not intended to diagnose, treat, or cure any disease.

Is the SUPERBIOME kit safe to use?

Having your microbiome sequenced is non-invasive and risk free. However, probiotics are not recommended for people with weakened immune systems, such as individuals with cancer or HIV. Please ask your physician if you can safely take probiotics . To learn more about probiotics please visit Questions and Answers on Probiotics

How much stool sample do I need to add in the sampling tube?

The sampling tube comes with a collection device similar to a small spoon. It also contains a liquid that will neutralize viruses and kill bacteria, but preserves the DNA. In total, we only need you to get a small amount of stool from 3 different sites. This equates to 2 or 3 little scoops. The tube will likely be about half full once the stool is submerged in the liquid.

Do you ship outside Canada?

We ship to Canada and the US. If you are located outside of North America and would like to order a kit, please send us an email and we can chat further about your options!

How long does it take my kit to arrive?

We use UPS so your kit should arrive in approimately 5-8 business days

Do I need to activate my kit samples?

Once you take a sample and ship it, you need to activate it in your account before any results can be uploaded. We suggest you do this either right before or after sampling.

When will I get my results?

You will receive notifications regarding the status of the processing of your samples. You will see your full results approximately 2 weeks after sending in your second sample. From start to finish, the whole process takes about 6- 8 weeks.
Order kit online (1 week shipping)—>Send in first sample (shipping to lab takes a few days) –> take probiotics for 4 weeks —> ship second sample to lab (a few days) —> Processing in lab and upload of results (about 2 weeks)

If your kit is taking slightly longer than expected, don’t hesitate to send us an email to inquire! Sometimes we wait a couple extra days before sequencing to receive any incoming orders.